Catastrophe
Claims

The Human Side of Insurance

From Hurricane Andrew through Hurricanes Charley, Ivan, Dennis, Katrina, and Irma, we have been there through it all. Through our experiences, we know what it takes to be an empathetic partner and a crisis manager—not just a manpower provider.

As Strong as we
Need to be

Over time our teams and network have been honed to respond with sufficient resources necessary for catastrophe demands while continuing to service daily claims,  maintaining empathy for all insured suffering loss.

We start by receiving claims and taking FNOL 24/7, helping establish consistency in communication to the insured.  We apply severity coding to align carrier-approved technological processes with claim levels. As will all Transcynd claims, Q/A sees every file.  We match our approach to the policy holder with a trained approach designed for both empathy and efficiency, outcomes that benefit both the carrier and their insured. Our approach creates significant benefits for you including:

>>
Proper allocation of resources.
>>
Proper information flow and significant reduction in calls.
>>
Reduced time to close with increased satisfaction.
>>
Lower incidence of re-inspection.

As Strong as we
Need to be

Over time our teams and network have been honed to respond with sufficient resources necessary for catastrophe demands while continuing to service daily claims,  maintaining empathy for all insured suffering loss.

We start by receiving claims and taking FNOL 24/7, helping establish consistency in communication to the insured.  We apply severity coding to align carrier-approved technological processes with claim levels. As will all Transcynd claims, Q/A sees every file.  We match our approach to the policy holder with a trained approach designed for both empathy and efficiency, outcomes that benefit both the carrier and their insured. Our approach creates significant benefits for you including:

>>
Proper allocation of resources.
>>
Proper information flow and significant reduction in calls.
>>
Reduced time to close with increased satisfaction.
>>
Lower incidence of re-inspection.

A Comprehensive Approach to Catastrophe Management

We utilize multiple systems with proprietary data management to efficiently manage catastrophe claims. Utilizing Filetrack and Symbility as claims management systems together with Xactanalysis and tools produced in license with InsureSoft, we provide performance analytics that are easy to read and validated through industry standard approaches. Our approach to data (the key to managing claims) arms carriers with analytics that yield confidence and solace our outcomes will be best in class.

 

Our adjusting methods applied to our specific carrier-aligned severity approach to claims means effectively applying tools and tech-savvy approaches to satisfy the needs of your policy holders. Your seal of approval is assured in our two-level quality assurance.

 

Beyond adjusting, we provide examiners remote and on location with extensive carrier experience to help staff any claims department needs. With our automated systems, talented adjuster pool, and team of examiners with extensive carrier backgrounds, we are the ultimate resource carriers need when the unexpected occurs.

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Testimonials

Let me also pass along my thanks for a job well done. There’s nothing more important than making sure we have good, clear and emphatic communication with our insureds and agents when they have a claim. It looks like you hit a home-run with a key agent of ours so thank you very much!

- President, Carrier

Thanks, Transcynd, for providing outstanding service to our insured. We are an extremely agent-centric organization - Thanks for making sure all are happy!!
We are excited about our partnership and this certainly reinforces those feelings.

- VP, Operations, Carrier

I just want to share my recent experience with - what started out as horrific -but is ending very peaceful. Our incident turned our world upside down. From the moment we met _______ our anxieties were calmed. He was with us every step of the way. Our house was unlivable and the devastation was deep. He kept such close contact, handled the needs of the house SO QUICKLY and was so friendly and accommodating that the process was smooth. We constantly felt as though he cared about us as people, not just about his job. Our family is so pleased.

- Homeowner

Thank you for the wonderful email concerning your claim experience and specifically the treatment you received from our field adjuster.  We take a lot of pride in providing our customers with excellent claim service in their time of need.

Thank you for taking the time out of your day to let us know that you have been pleased and impressed by the service you received from ______.  He really does care. He's conscientious, knowledgeable and a true claim professional.

- Chief Claims Officer, Carrier

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WE STAND READY

For Immediate Response to Catastrophe Claims