Personal Lines

Technology-Infused Approaches With a Necessary Human Touch

We continually evaluate, advance, and deploy technology that guarantees carriers deliver their promises to the insured. Our quality assurance program is designed to ensure consistency across every method of claims adjustment. Our talented adjusters are key to our success. They trust our approach, evaluating apps and tech-savy options to be sure to provide the right touch of efficiency and service. As field adjusters, desk adjusters, quality assurance managers or team leaders, the personal touch brings quality and satisfaction through to completion.

 

We embrace change to insure our process meets the needs of our carriers and their insureds. Not every technological advancement is helpful. Our adjusters are pivotal in making these determinations because they know at our core there’s empathy for someone who is hurt, and no technology can replace a hand and a smile when needed.

 

In our carrier systems as in our adjusting methods, we take a sensible tech-savy approach to be sure those in need are served with the touch that meets the carrier’s expectations and fulfills the carrier’s promise.

Quality service is integral to our property claims process.

Here’s how we do it:

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We take the time to understand your needs as well as the needs of your insured.
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We partner with you and your insured to reach an equitable settlement.
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We implement policy guidelines with precision while delivering expedient service to your client.
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We assess every technological advancement to assure our carriers of a process that is both efficient and cost-effective.

Quality service is integral to our property claims process.

Here’s how we do it:

>>
We take the time to understand your needs as well as the needs of your insured.
>>
We partner with you and your insured to reach an equitable settlement.
>>
We implement policy guidelines with precision while delivering expedient service to your client.
>>
We assess every technological advancement to assure our carriers of a process that is both efficient and cost-effective.

Accelerate Recovery Time

With our unique background in restoration construction and property adjusting gives, carriers can be confident in our commitment to both customer service and quality assurance. Not only do carriers receive accurate written estimates, but estimates that result in quick and fair settlements with the insured.

 

Our 30 years of experience in the construction industry, 50 years of experience on the carrier side, and staff of seasoned casualty adjusters helps us handle liability claims including, but not limited to:

 

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Bodily injury liability
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Property damage liability
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Auto liability
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Commercial liability
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Testimonials

Let me also pass along my thanks for a job well done. There’s nothing more important than making sure we have good, clear and emphatic communication with our insureds and agents when they have a claim. It looks like you hit a home-run with a key agent of ours so thank you very much!

- President, Carrier

Thanks, Transcynd, for providing outstanding service to our insured. We are an extremely agent-centric organization - Thanks for making sure all are happy!!
We are excited about our partnership and this certainly reinforces those feelings.

- VP, Operations, Carrier

I just want to share my recent experience with - what started out as horrific -but is ending very peaceful. Our incident turned our world upside down. From the moment we met _______ our anxieties were calmed. He was with us every step of the way. Our house was unlivable and the devastation was deep. He kept such close contact, handled the needs of the house SO QUICKLY and was so friendly and accommodating that the process was smooth. We constantly felt as though he cared about us as people, not just about his job. Our family is so pleased.

- Homeowner

Thank you for the wonderful email concerning your claim experience and specifically the treatment you received from our field adjuster.  We take a lot of pride in providing our customers with excellent claim service in their time of need.

Thank you for taking the time out of your day to let us know that you have been pleased and impressed by the service you received from ______.  He really does care. He's conscientious, knowledgeable and a true claim professional.

- Chief Claims Officer, Carrier

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We take pride

in our adjusters’ ability to conduct thorough investigations and present our clients with thoughtful settlement recommendations.

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